Frequently Asked Questions

Everything you need to know about our premium artisanal deli selections.

How do you ensure the freshness of perishable items during shipping?

All perishable goods are packed in temperature-controlled insulated liners with medical-grade gel ice packs to ensure they remain at food-safe temperatures for up to 48 hours during transit.

What is your shipping policy for regional and national orders?

We offer expedited shipping across the country. Orders placed before 12 PM EST Monday through Wednesday are shipped same-day to avoid weekend transit delays. Shipping rates are calculated at checkout based on weight and destination.

Can I return food products if I change my mind?

Due to health and safety regulations, we cannot accept returns on food items. However, if your order arrives damaged or does not meet our quality standards, please contact our support team within 24 hours for a full refund or replacement.

Do you offer options for specific dietary requirements?

Yes, Janus Deli carries a variety of gluten-free, vegan, and organic products. You can use our website filters to browse selections that meet your specific dietary needs.

How should I store my deli meats and cheeses upon arrival?

We recommend unpacking your order immediately and placing all meats and cheeses in the refrigerator. For optimal flavor, remove cheeses from the fridge 30 minutes before serving, but keep meats chilled until use.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.