Returns & Exchanges

At Janus Deli, we take pride in the quality of our artisanal food products; however, due to the perishable nature of our inventory, we offer a 14-day window for reporting issues with non-perishable goods or quality concerns with fresh items.

Return Process

• 1.
  Contact Support

  Reach out to our customer service team within 48 hours of delivery for perishable items or 14 days for pantry staples to initiate your request.

• 2.
  Provide Documentation

  Please include your order number and clear photographs of the product and packaging if you received damaged or spoiled goods.

• 3.
  Review Process

  Our quality assurance team will review your claim within 2 business days to determine if a replacement, store credit, or refund is appropriate.

• 4.
  Resolution

  Once approved, we will immediately dispatch a replacement shipment or process a refund to your original payment method, which typically appears within 5-7 business days.